Privacy Policy

The purpose of this privacy policy (“Privacy Policy”) is to inform you (“you”, “the user”, or “Data Subject”) how we collect your personal data, how we control, process, handle and protect your personal data or information while you are browsing or using this website, rights and obligations, and other terms and conditions as explained below. If you do not agree to the following privacy policy, you may wish to cease viewing or using this website and/or refrain yourself from submitting your personal data to us. We may collect and use your personal data in accordance with the purposes as detailed below. By agreeing our privacy policy, you agree to the collection and use of data in accordance with this policy.

Legal basis for collecting and processing personal data

Our legal basis for collecting, using, and processing any personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect the data.

Currently the legal basis of this Privacy Policy are as follows:


  • Law No. 11 of 2008 regarding Information and Electronic Transactions as amended by Law No. 19 of 2016;
  •  Government Regulation No. 71 of 2019 regarding System Providers and Electronic Transactions;
  • Ministry of Communication and Informatics Regulation No. 19 of 2014 regarding Handling of Negative Site Content;
  • Ministry of Communication and Informatics Regulation No. 36 of 2014 regarding Procedures of Registering Electronics System Providers;
  • Ministry of Communication and Informatics Regulation No. 4 of 2016 regarding Information Security Management System; and
  • Ministry of Communication and Informatics Regulation No. 20 of 2016 regarding Personal Data Protection in Electronics System.


We may add the above information in accordance with the development of law in Indonesia.

Our principles for processing personal data are:

  • Personal data collection is carried out in a limited and specific manner, legally valid, properly, and transparently.
  • Processing of personal data is carried out in accordance with its purpose;
  • Personal data processing is carried out by guaranteeing the rights of the personal data owner;
  • the processing of personal data is carried out accurately, whole, not misleading, updated, and can be justified;
  • Personal data processing is carried out by protecting the security of personal data from unauthorized access, unauthorized disclosure, unauthorized alteration, misuse, destruction and/or loss of personal data;
  • Personal data processing is carried out by notifying the purpose and processing activities, as well as failure to protect personal data;
  • Personal data is destroyed and/or deleted after the retention period ends or at the request of the personal data owner unless otherwise stipulated by laws and regulations; and
  • Personal data processing is carried out responsibly by fulfilling the implementation of the personal data protection principles and can be clearly proven.


We may process your personal data when:

  • We need to perform a contract with you;
  •  You have given us a legally valid permission to do so;
  •  Processing your personal data is in our legitimate interests;
  •  We need to comply with the law; and
  • Payment processing is required.


We use the collected personal data for the below purposes:

  • To provide you with our services;
  • To notify you about changes to our services and/or products;
  •  To provide customer support;
  • To gather valuable analysis or information to improve our services;
  • To detect, prevent and address any technical issues; and
  • To contact you with marketing and promotional materials (newsletters, reminders, etc.) and other information that may be of interest to you (if you wish not to receive any of the materials, you can choose to unsubscribe).

In addition, we may use your personal data for other purposes that are disclosed to you at the time we collect the information with your consent.


Personal data
Scope of personal data that we collect may include, but are not limited to:

  • Full name;
  •  Gender;
  •  Citizenship;
  •  Religion;
  •  Email address;
  •  Phone number;
  • Address, city, province, state, ZIP code, country (location); and/or
  • Other personal data which combined to identify somebody.

Usage data

We also collect information on how our services are accessed and used. Usage data generally include the following but are not limited to: Internet Protocol (IP) address, browser type, device type, visited pages and visit period.

Cookies and tracking data

We use cookies and other tracking technologies, such as tags and scripts, to track the activities on the pages of our website and to hold certain information. The valuable information that we gather is used to analyze and improve the quality of our services.

To ensure seamless experience when browsing this website, you are required to accept cookies. However, you are also offered an option in which you can refuse all cookies or indicate when a cookie is being sent.

We use a cookie control system that allows you to accept the use of cookies and control which cookies are saved to your device. Some cookies will be saved for specific time periods, where other cookies may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device.


Data processing that we may perform are:

  •  Acquisition and collection;
  •  Processing and analyzing;
  • Storage;
  • Correcting and updating;
  • Displaying;
  • Announcing, transferring, distribution, or disclosure; and/or
  • Deletion or destruction.

We will retain your personal data only for as long as is necessary for the purposes stated in the Privacy Policy.

We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes and enforce our policies

YOUR Individual Data Protection Rights

You have the right to request information about the clarity of identity, the basis of legal interests, the purpose of the request and use of personal data, and our accountability.

You have the right to complete your personal data before we process it.

By written request:

  • You have the right to access your personal data in accordance with the prevailing laws and regulations.
  • You have the right to update and/or correct mistakes and/or inaccuracies of your personal data in accordance with the prevailing laws and regulations.
  • You have the right to end processing, delete and/or destroy your personal data.
  • You have the right to withdraw the consent for the processing of your personal data that has been given to us.
  • You have the right to object to decision-making based solely on automatic processing of a person’s profile (profiling).

You have the right to choose or not to choose the processing of personal data through a pseudonymous mechanism for certain purposes.

You have the right to postpone or limit the processing of Personal Data proportionally in accordance with the purposes for processing the Personal Data.

You have the right to get and/or use your personal data from us in a form that is in accordance with the structure and/or format commonly used or readable by electronic systems or hardware used in interoperability between electronic systems. We handle subject’s access requests in accordance with the law prevails in Indonesia. We ensure the security of any personal data we hold through data storage
technologies that meets the Indonesian law compliance requirements.

Compliance with Law, Regulation, and Law Enforcement Requests
To cooperate with government and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights.
Data Breach on Your Personal Information
We will notify you in the event of data breach in your personal information. The notification will be sent electronically at the latest of 14 days since the event of data breach is discovered containing the reason and cause of why such data breach occurred. You hereby represent that you agree that such notification shall be sent electronically and that you have inform us the correct, active, and up-to-date email address for delivery of notification and account verification, therefore you agree that our notification to you regarding data breach can be deemed accepted upon the delivery date.

Changes to this Privacy Policy

We reserve the right to change or modify this privacy policy, terms, and condition, and any of our services as provided in our website at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this privacy policy, we will notify you by means of a notice on our website and/or by email to our registered users (if required) prior to the change becoming effective. 

We encourage you to periodically review this privacy policy for the latest information on our privacy practices. If you do not accept the terms of this privacy policy, you have the right to not use our website or services whichever relevant.

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